I can't view or play videos on Workplace

If you're having trouble playing videos on Workplace, here are some things you can try.
Restart your browser:
  • Close your internet browser and restart your computer.
Check your internet connection:
  • If your internet connection is slow, try restarting your router or modem (internet connection device).
  • If you’re using Wi-Fi, try reconnecting to your network or connecting to a different network.
Update your browser:
  • Update to the most recent version of your web browser (example: Chrome, Firefox, Safari, Edge, Internet Explorer).
  • If you are on a computer running Windows 7, Windows Vista, Windows XP or an earlier version of Windows, the issue you're experiencing may be fixed by using a different browser.
Let us know if you're still having issues playing video:
  • If you're still experiencing a problem after trying these suggestions, learn how to report a problem.
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